Privacy Policy
Last updated: September 14, 2026.
This Privacy Policy explains how Futurion LLC handles information for Parent Advocate. Parent Advocate is a parent-facing service that helps adults prepare questions, drafts, summaries, school communications, IEP-related drafts, document reviews, and planning materials.
Parent Advocate is intended for parents, guardians, adult caregivers, and authorized adults. It is not intended for children to create accounts or submit information.
1. Information Used by the Service
Parent Advocate uses different types of information to provide the service. Some information is kept while your account is active, some is used only temporarily to complete a workflow, and some is created only when you approve a communication, send feedback, or contact support.
- Account information kept for access: login email address, authentication identifiers, account status, and related authentication metadata. Passwords are handled by the authentication provider and are not stored by the Parent Advocate application as plain text.
- Billing and access information kept for service access: plan type, prompt balance, access period, payment status, and payment-provider identifiers where billing is active.
- Prompts and requests used for workflow processing: questions, instructions, workflow requests, and other information you type into Guidance or Assistance are used to produce the requested response.
- Generated outputs used for workflow delivery: AI-assisted responses, drafts, action plans, summaries, email drafts, IEP drafts, and related workflow outputs are created for your review and use.
- Data Set profile information kept when entered: optional parent/profile fields and school contact information entered into the Data Set where those fields are available.
- Uploaded documents used temporarily: PDFs or text files uploaded for supported workflows, including IEPs, evaluations, grades/progress documents, teacher notes, medical reports, or other documents you choose to upload.
- Email delivery information used when you approve sending: send-to addresses, optional parent copy/reply information, approved email content, delivery status, and related workflow identifiers for supported approved communications.
- Feedback, survey, and support/contact information: information you choose to send to Futurion through feedback, survey, or support/contact methods. This may include your email address if you send the message from your own email account or request a response.
- Limited technical and security information: the service uses operational records needed for authentication, security, troubleshooting, error handling, usage control, and service reliability. These records are not intended to store student document content or act as a student record system.
2. Sensitive Student Information and PII
Parent Advocate processes sensitive student or educational information, including personally identifiable information (PII), when you type it into the service or upload documents. This can include student names, parent names, email addresses, school information, IEP content, evaluations, disability-related information, accommodations, services, goals, grades, progress, or other school records.
Parent Advocate protects PII through sign-in required access, separate user accounts, private uploaded document handling, encrypted web connections, restricted administrator access, temporary uploaded document storage, logout deletion, and automatic document cleanup.
Only provide information you are authorized to use. Do not submit information about a student unless you are authorized to do so.
3. How We Use Information
- Authenticate users and maintain account access.
- Provide Guidance and Assistance workflows.
- Analyze uploaded documents for the user's requested workflow.
- Create AI-assisted drafts, summaries, action plans, proposed questions, IEP-related drafts, and parent-reviewed communications.
- Support approved email delivery when the user approves sending.
- Maintain prompt balances, trial access, billing, and usage controls.
- Protect the service, troubleshoot errors, prevent abuse, and monitor operational reliability.
- Review feedback, support/contact messages, and product survey responses to improve the service and respond to account, billing, access, or technical support requests.
4. What We Do Not Do
- We do not sell personal or student information.
- We do not use student information for targeted advertising.
- We do not ask children to create accounts or submit personal information.
- We do not treat AI-assisted outputs as official educational decisions.
- We do not use parent-uploaded student documents to create content for other users.
5. Uploaded Document Handling
Uploaded documents are associated with the signed-in user's account and are used only for workflows requested by that user.
Uploaded documents are not public and are not available to other Parent Advocate users.
Uploaded documents are temporary. Documents are deleted when the user logs out and are also removed by an automatic time-based cleanup, currently about two hours after upload unless the timeout setting is changed.
If you delete an uploaded document through the application, the document and its live application record are deleted.
6. Data Set and User Isolation
Data Set profile and document operations require sign-in. The application uses the signed-in user's account identity to load and store that user's Data Set. Each user can access only that user's Data Set through the application.
7. AI Processing
Parent Advocate uses AI/LLM services to process prompts, uploaded document text, and workflow context to produce requested outputs. This processing includes sensitive student information when you include that information in prompts or documents. Do not submit information you are not authorized to submit.
8. Email Communications
For approved Parent Advocate email workflows, Futurion sends the approved message using a verified Futurion sender and a reply-to address associated with the parent/user so the recipient can reply directly to the parent/user. Approved email content is sent to the recipients selected or confirmed by the user. Once an email is sent, recipients can save, forward, reply to, or otherwise handle it outside Futurion's control.
9. Feedback and Support Communications
Futurion may provide feedback, survey, or support/contact methods. If you send a message from your own email account, your sender email address may be visible to Futurion.
Feedback and surveys are used to evaluate and improve the product. Support/contact messages are used for account, billing, access, or technical support.
Do not send student records, IEP documents, medical information, disability information, school records, or case-specific student details through feedback, survey, support email, or contact methods. If sensitive student information is sent anyway, Futurion deletes it and does not use it for support or product review.
10. Operational Records
Parent Advocate uses limited operational records needed to keep the service working, authenticate users, prevent abuse, troubleshoot failures, maintain prompt balances, and protect accounts.
Operational records are not student records and are not used to store uploaded document content, IEP text, medical information, disability information, or school records.
11. Retention
- Account and authentication information: retained while the account exists or as needed for security, legal, and operational purposes.
- Billing/access records: retained as needed to provide access, billing, accounting, dispute handling, and legal compliance.
- Data Set profile records: retained until overwritten, deleted, or removed through account/data deletion processes.
- Uploaded session documents: deleted on logout and by automatic time-based cleanup.
- Prompt and result content: used for workflow processing, status retrieval, troubleshooting, and user access to results during the workflow period. Prompt and result retention is controlled by system retention settings.
- Feedback, survey, and support/contact messages: retained only as needed for product evaluation, support follow-up, account/billing/access issues, or operational records, then deleted when no longer needed.
- Sensitive student information sent through feedback or support by mistake: deleted and not used for product evaluation or support.
12. Data Set and Uploaded Document Deletion
Parent Advocate supports deletion of Data Set/profile information and uploaded documents through the application where those controls are available.
Deleting Data Set/profile information removes the saved Data Set/profile values used by the live application. Deleting an uploaded document removes the document and its live application record.
This process does not delete the user's sign-in account, emails already sent to recipients, copies retained by recipients, payment-provider records, email-provider records, or records that service providers maintain under their own legal, security, fraud-prevention, tax, and operational requirements.
13. Security
Parent Advocate uses sign-in required access, separate user accounts, private uploaded document handling, encrypted web connections, restricted administrator access, time-limited upload handling, logout deletion for uploaded documents, automatic document cleanup, prompt controls, and billing/access controls.
Users should protect their login credentials, use only accounts they control, and avoid submitting unnecessary sensitive information.
14. FERPA, COPPA, and School Records
Parent Advocate is a parent-facing service and is not a school, school district, or official school record system. Futurion is not acting as a school's FERPA "school official" unless Futurion enters a separate written agreement with a school or educational agency that creates that role and related obligations.
Futurion designed Parent Advocate to support responsible handling of parent-submitted PII and student education information, including privacy practices relevant to FERPA and COPPA. The service limits child use, uses parent-controlled submission, keeps uploaded documents private to the signed-in user, deletes uploaded documents as described above, and does not sell personal or student information.
Parents and authorized adults decide what information they are authorized to submit. Do not submit student records or student information unless you have authority to use that information.
The service is adult-facing and is not directed to children under 13. Children should not create accounts, use the service, or submit personal information. A parent, guardian, or authorized adult must use the account.
15. Vendors and Service Providers
Futurion uses third-party vendors and service providers to operate Parent Advocate, including cloud hosting, authentication, storage, AI/LLM processing, email delivery, and payment processing where applicable. These providers process information as needed to provide and secure the service.
16. Changes to This Policy
Futurion may update this Privacy Policy as the service, trial, production billing, support methods, vendors, or data handling practices change. Continued use after updated terms are posted or accepted means you agree to the updated policy.